Job Description

Job Description

Job Description

Schedule: Monday - Thursday from 9-4 PM

Duties:

Guest & Travel Coordination

• Manage all logistics for guest visits to Monogram Install and Experience Centers, including travel, lodging, and detailed itineraries.
• Serve as the primary contact before, during, and after guest visits, ensuring a seamless and memorable brand experience.
• Collaborate with cross-functional teams to align visit logistics with Monogram brand standards and guest expectations.

VIP Client Engagement

• Offer personalized product guidance to VIP clients, including designers, builders, and high-profile consumers.
• Consult on product features, applications, and selections to ensure alignment with design intent and performance expectations.
• Maintain comprehensive client records to ensure continuity of communication and service

Service Case Management

• Lead coordination of VIP service issues by working directly with internal support and field service teams.
• Monitor and manage service resolutions, ensuring timely communication, white-glove support, and issue closure.
• Escalate urgent service concerns when necessary, advocating for clients while protecting brand integrity.

Skills:

Required Skills

• Exceptional organizational and multitasking abilities
• Strong interpersonal and verbal communication skills
• Professional writing and email etiquette for client-facing interactions
• Ability to manage complex logistics with precision and discretion
• High comfort level working with VIP clientele and handling sensitive information

Technical Proficiencies

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Experience with CRM platforms (e.g., Salesforce) preferred
• Familiarity with scheduling tools, travel booking platforms, or event logistics software a plus

Education:

Experience & Education

• Bachelor’s degree preferred or equivalent professional experience
• Minimum 3 years in customer coordination, hospitality, premium brand operations, or client service
• Experience in luxury goods, home design, or appliances is strongly preferred

• Seniority Level

  Mid-Senior level

• Industry

  • Appliances, Electrical, and Electronics Manufacturing

• Employment Type

  Contract

• Job Functions

  • Customer Service
  • Marketing
  • Public Relations

• Skills

  • Microsoft Excel
  • Microsoft Suites
  • Branding
  • CRM Software
  • VIP
  • Customer Relationship

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

Company Description

With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit

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