Job Description
Account Manager needed for a local transportation and logistics company! 100% on-site This Jobot Job is hosted by: Blair Richie
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $50,000 - $60,000 per year
A bit about us: We are a full-service, third-party provider of custom logistics solutions for a diverse range of shippers across North America.
Why join us? PTO
Career Growth Opportunities
Flexible Work-Life Balance
Bonuses of up to $10,000 per year!
Job Details This is 100% on-site with no flexibility of remote.
THE POSITION
Under the direction of the Director of Account Management, this role will be the main point of contact for our clients that are primarily Truckload shippers. This position will be responsible for communicating with our clients and their suppliers. The review and processing of customer orders and complete execution for all shipments in their respective portfolio ensuring timely delivery and customer satisfaction. The Truckload Account Manager is responsible for retaining and growing their assigned customers.
ESSENTIAL TRUCKLOAD ACCOUNT MANAGER FUNCTIONS
- Accepting and building loads from our customers. You will be responsible for understanding how our customers send us loads, acknowledging the customer when received, and lastly building them accurately.
- Portal updates are mission critical for several our customers. You will learn how to provide true transparency to our customers on the status of their loads. This will require you to learn how to navigate through different customer portals and learn what they are expecting from us.
- Identify issues, utilize resources to determine the best course of action, and implement solutions
- Respond to customer inquiries and provide updates in a timely manner
- Understand customer/carrier rating to properly provide quotes to customers based on specific freight criteria
- Manage Customer Bid Boards/TMS Systems
- Understand customer processes and identify areas for improvement
- Respond to customer inquiries and provide updates in a timely manner
- Understand customer/carrier rating to properly provide quotes to customers based on specific freight criteria
- Process all inbound, outbound and return shipments using TMS (Mercury Gate) software and other tools for accurate and timely delivery
ROLES AND RESPONSIBILITIES
- Customer Relationship – Become an influential partner to your customer base by expanding your portfolio. It is imperative to farm our business and become stickier with your customers.
- Customer Issue Resolution – Oversee, engage, and interact toward daily account success.
- Spot Pricing – Quote all waterfall and spot opportunities in 20 minutes or less while also accepting tenders.
- Internal Relationships – Build strong partnerships with internal pillars and their leaders who interact with your accounts.
- Strategy – Measuring KPI & financial success. Customer-facing reporting, business reviews, strategic account plans, billing & accounting issues, contractual and spot pricing strategies.
- After Hours – Adhoc exception management outside of standard business hours.
- Freight Claims – Leverage internal Evans resources to process claims on behalf of our customers
QUALIFICATIONS AND REQUIREMENTS
- Bachelor’s Degree and 2+ years of experience is preferred
- Experience working in a Transportation Management Software (Mercury Gate) is preferred, but not required
- Transportation experience and working knowledge of industry preferred, but not required
Interested in hearing more? Easy Apply now by clicking the "Apply" button.
Job Tags
Local area, Flexible hours,