Job Description

Position Title: Customer Service Rep. II

Location: Indianapolis, IN 46214

Expected Duration: 6+ months.

Estimated Start Date: 12/18/2023

Position Description

Summary:

• The main function of a call centre/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage ones time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

• High school diploma or GED preferred.

2-4 years customer service-related experience required

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