Job Description

SUMMARY

The Cigna Group is a global health Service Company dedicated to helping people improve their health, well-being, and sense of security. The Cigna Global Health Benefits team seeks dedicated, compassionate, and empathetic Japanese speaking Customer Service Senior Representatives to join our team who are genuinely interested in helping people worldwide at some critical points of their lives. In this pivotal role, Customer Service Senior Representatives effectively handle inquiries from customers, clients, or providers received domestically and internationally via phone and e-mail in a “real-time” contact center environment. The Call Center Japanese speaking Customer Service Senior Representative represents the company; our people make all the difference in our success.

RESPONSIBILITIES

• Receive requests by email or telephone regarding insurance claims/policies while operating on multiple computer applications. Respond to inquiries from policy holders, providers and/or others for information and assistance

• Perform research to respond to inquiries and interpret policy provisions to determine most effective response. Mail or route claim forms and supporting documentation to various units for final processing

• Independently respond to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues

• Ability to understand and interpret policy provisions

• Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.

QUALIFICATIONS

• Strong proficiency in both speaking and writing Japanese is a must.

• Strong proficiency in speaking English.

• High School Diploma or equivalent required, associate or bachelor’s degree preferred.

• 1+ years of customer service experience analyzing and solving customer problems required, call center experience a PLUS 
  Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer.

• Knowledge of Medical Terminology a PLUS.

• Excellent written and oral communication skills.

• Ability to perform in a high volume, fast paced call center environment.

• Proven ability to work independently as well as a productive member of a team.

• Exceptional organizational and time-management focus.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.98 – 26 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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