Job Description

Job Description

Job Description

Position Objective:

As a Client Benefit Agent , your primary goal is to enable more deals to be closed in the market than would be possible without your involvement. You will provide logistical and transactional support to Market Directors, acting as a cohesive unit to optimize office operations, volume, and profitability. Your role will involve representing the client, finding workable solutions for them and Diamond Banc, and breaking through transaction barriers to close deals successfully.

Key Responsibilities:

• Market Support:

  • Work closely with Market Directors to capture untapped revenue and increase market share.
  • Support the office by ensuring it remains open 6-7 days a week, extending hours as needed.
  • Eliminate single points of failure within the market, ensuring office operations run smoothly.
  • Execute Client Benefit Agent services both remotely and physically as needed.

• Client Engagement:

  • Actively communicate with clients, ensuring ongoing engagement and maximizing the closing ratio.
  • Represent clients in negotiations, finding workable solutions that benefit both the client and Diamond Banc.
  • Overcome transaction barriers, determining the terms needed to close deals.
  • Maintain continual communication with clients, Market Directors, and the home office to optimize transaction success.

• Operational Excellence:

  • Answer phones and manage appointments using Salesforce and Podium.
  • Deploy digital assets, gather client reviews, and ensure appointment confirmations.
  • Support inventory processing, loan redemptions, and transaction management.
  • Handle logistics related to safety deposits and inventory shipping.

• Sales and Marketing:

  • Achieve monthly call targets and utilize provided scripts and verbiage tips.
  • Follow up on pending transactions, ensuring timely communication and closing.
  • Train as a buyer and lender to execute deals independently.
  • Focus on smaller deals with more direct touchpoints.

Traits & Attributes:

• Strong communication skills, able to actively reach out to clients.
• Highly organized, excelling in a fast-paced environment.
• High learnability and proficiency with technology.
• Attention to detail, able to complete work quickly and efficiently.
• Initiative-driven, able to break through red tape and achieve results.
• Dependable, reliable, and consistent in all duties.
• Positive mindset and team player, consistently looking to add value.

Advancement Potential:

The Client Benefit Agent has the opportunity to advance within the company. Depending on your skill set, commitment, and dedication, you could:

• Become a high-volume buyer and lender in your initial office.
• Open your own office in the current market.
• Become the Market Director of a new future market.

Compensation & Benefits:

• Competitive Salary: Generous monthly bonus opportunities equaling 15% to 20% of the base salary when monthly office goals are achieved.
• Retirement Plan: Simple IRA retirement plan with an annual employer match, eligibility starting in the 13th month of employment.
• Paid Time Off: 1 vacation day accrued every 30 days (6 per year), plus paid holidays for major U.S. holidays.
• Sick Days: After 90 days of employment, accrue half a paid sick day each month.
• Health Insurance: Diamond Banc contributes up to $300 monthly toward health insurance coverage of your choosing.

Direct Reports:

• Director of Diamond Banc of Orlando
• Director of Operations & Revenue
• Transactional leadership team at the home office

**Industry Experience a Plus, Bilingual (English/Spanish) Preferred​**

Previous experience in the jewelry industry is highly valued for this role, as it will provide a strong foundation for understanding our products and client needs. Additionally, being bilingual in English and Spanish is a significant advantage, enabling you to effectively communicate with a broader range of customers and enhance their overall experience.

How to Apply:

If you are driven, ambitious, and ready to join a dynamic team at Diamond Banc, apply here today. Your success is only limited by your performance and dedication.

Diamond Banc is the nation's premier Jewelry Equity Lender and Jewelry Buyer. We operate nationwide through numerous offices in metropolitan areas, as well as our digital mail-in services. Our mission is to supply customers with the highest purchase and loan amounts for their diamonds, jewelry, and valuables, while conducting business in an ethical and prompt manner. We provide an unrivaled menu of financial solutions, utilizing expertise, transparency, and technology to deliver a luxury experience and capital to clients. At Diamond Banc, your advancement is only limited by your drive, performance, and ambition.

Company Description

Diamond Banc is the nation's premier Jewelry Equity Lender and Jewelry Buyer. We operate nationwide through numerous offices in metropolitan areas, as well as our digital mail-in services. Our mission is to supply customers with the highest purchase and loan amounts for their diamonds, jewelry, and valuables, while conducting business in an ethical and prompt manner. We provide an unrivaled menu of financial solutions, utilizing expertise, transparency, and technology to deliver a luxury experience and capital to clients. At Diamond Banc, your advancement is only limited by your drive, performance, and ambition.

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