Job Description

TechPride is seeking a seasoned Digital Content and Experience Designer to lead the development and implementation of digital communications strategies that enhance user experience across federal digital platforms. As a Senior Business Consultant, you will guide digital transformation initiatives for government and commercial clients, ensuring their digital presence effectively supports strategic objectives, accessibility compliance, and user-centric design principles. This role will be hybrid at the U.S. Coast Guard Headquarters in Washington, DC.

This role is ideal for a visionary strategist who excels at bridging communication, technology, and customer experience to deliver impactful digital solutions.

Key Responsibilities

• Lead the planning, development, and execution of strategic digital communications strategies for federal or commercial clients.
• Advise clients on best practices in website design, user experience, and digital modernization to ensure alignment with mission, user needs, and compliance standards.
• Provide expert consulting on customer experience (CX) design, stakeholder engagement, and journey mapping across digital channels.
• Collaborate with multidisciplinary teams (e.g., IT, communications, UX/UI, content, accessibility) to deliver unified digital experiences.
• Conduct assessments of current digital assets and recommend enhancements that improve usability, content clarity, and audience engagement.
• Guide the selection and integration of digital tools and content management systems (CMS) that support modern communication goals.
• Clearly and effectively communicate digital strategy insights and progress to executive stakeholders and project sponsors.
• Support implementation oversight, governance planning, and digital content lifecycle management.

Required Qualifications

• Bachelor’s degree in Business, Communications, Marketing, Digital Media, or a related field.
• Minimum Experience:
• 12 years of relevant experience, OR
• 8 years of experience with a Master’s degree or higher in Business, Communications, Marketing, Digital Media, or a related field.
• Demonstrated success planning, implementing, and managing strategic digital communications for federal or commercial clients.
• Strong oral and written communication skills with the ability to collaborate with stakeholders across levels and disciplines.
• Ability to obtain and maintain a Public Trust clearance.
• Proven ability to align web presence, branding, and customer experience goals with broader organizational strategies.

Preferred Skills

• Experience working in a federal consulting or digital services environment.
• Deep understanding of accessibility standards (e.g., Section 508), user-centered design, and digital performance measurement.
• Familiarity with web design tools (e.g., Figma, Adobe XD), CMS platforms (e.g., Drupal, WordPress), and Agile development principles.
• Experience conducting user research, A/B testing, or usability assessments to inform digital design decisions.
• Background in digital marketing, CX design, or digital transformation strategy is a plus.

TechPride Benefits

Benefits are an important part of TechPride Team Members’ overall compensation. TechPride is pleased to offer quality benefits for full time employees including health, vision, and dental insurance, short- and long-term disability insurance, term life insurance, 401K matching, paid time off and educational assistance, paid professional development hours, and certain reimbursements.

TechPride is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

TechPride participates in E-Verify. E-Verify is a web-based system through which employers electronically confirm the employment eligibility of their employees and is administered by SSA and U.S. Citizenship and Immigration Services (USCIS).

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