Job Description

Job Title: Athletics Event Security - Penn State University

Company: BEST Crowd Management

Location: Penn State University

Pay: $ 14.50 / hr

Job Type: Part-time

Summary:

Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Services Staff member. As a part of our Guest Services team, you will play a crucial role in providing exceptional service and creating memorable experiences for event attendees. We are seeking enthusiastic, reliable individuals who are passionate about delivering outstanding customer service.

Responsibilities:

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Requirements:

• Be at least 18 years old (age requirements may vary depending on local regulations).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in event security, law enforcement, or a related field is advantageous.
• Possess strong physical fitness and the ability to stand or walk for extended periods.
• Exhibit excellent observational and problem-solving skills.
• Demonstrate exceptional communication and interpersonal skills.
• Work effectively in a team and collaborate with individuals from diverse backgrounds.
• Maintain flexibility to work evenings, weekends, and holidays based on event schedules.
• Possess a valid security license or be willing to obtain one (if required by local regulations).
• Successfully pass a background check and drug screening.

Benefits:

• Enjoy competitive pay based on your experience and qualifications.
• Take advantage of opportunities for career growth and advancement within the company.
• Enhance your skills and knowledge through training and development programs.
• Benefit from flexible scheduling options to accommodate your personal needs.
• Be part of a positive and supportive work environment that values diversity and inclusion.

EEOC Statement: It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License #CP-14-MD-1327-2017

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